If you have any questions or queries in relation to our call connection service please read the information below and if you need any further assistance please use the web form provided, a member of customer care will be happy to help with your enquiry.

Please read our Customer Care & Refund Policy here.

What do Customer Calls do? 

Customer Calls provide a simple to use call connection service which connects you to the company which you’d like to speak to quickly and easily. Customer Calls is not associated to any of the companies which connection numbers are provided for and is an entirely independent entity and company.  Our call connection service is registered with and regulated by the Phone-paid Services Authority (PSA), find out more about the services regulated by the PSA here. 

How much does it cost?

Each landing page which promotes a premium rate call connection number clearly displays the relevant charges associated with using the service. Where you call one of our premium rate numbers your call will be charged as follows:

Our ‘service’ charge of £6 per call plus £6 mobile information sms, plus the relevant ‘access’ charge set by your communications provider.
or

Our ‘service’ charge of £6 per call plus £3 mobile information sms, plus the relevant ‘access’ charge set by your communications provider.
or
Our ‘service’ charge of £3 per call, followed by £3 per minute, plus the relevant ‘access’ charge set by your communications provider.
or
Our ‘service’ charge of £3.60 per call, followed by £1.50 per minute, plus the relevant ‘access’ charge set by your communications provider.

or
Our ‘service’ charge of £3.60 per call, followed by £2 per minute, plus the relevant ‘access’ charge set by your communications provider.

or

Our ‘service’ charge of £3.60 per call, followed by £3.60 per minute, plus the relevant ‘access’ charge set by your communications provider.

The cost that you will incur by using our service can vary depending on your communications provider (I.e. the company that bills you for the calls you make). You should contact your provider directly to find out about your relevant Access Charge. You can also find out more about access charges on the Ofcom website here. 

How to contact Customer Calls 

If you have any unanswered questions or queries in relation to our service please use the web form below to get in touch with us. A member of our team will respond to your enquiry within 3 working days, excluding bank holidays. Please ensure that you provide as much information as possible, including the premium rate number where applicable, so that we can resolve your query as quickly and efficiently as possible.